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Refund and Returns Policy

Note We reserve the right to update this page, anytime without notice. Please visit it often to check for updates.

Intro

This Refund Policy applies to all purchases made through ASI Online, operated by Aniwene Solutions International (“ASI”, “we”, “our”, “us”). By making a purchase, you agree to the terms outlined below.

Physical Products

We offer refunds or replacements only if:

  • The item is proven to be defective, damaged, or not as described upon delivery.

  • You notify us within 7 calendar days of receiving the item.

  • You provide clear evidence of the defect or damage (e.g., photographs, videos, or inspection reports).

  • The item is returned in its original packaging, with all accessories, manuals, and proof of purchase.

Exclusions: Refunds will not be issued for:

  • Damage caused by misuse, neglect, or unauthorised modifications.

  • Normal wear and tear.

  • Items returned without prior authorisation.

Digital Products

We do not offer refunds for digital products once access has been granted, except in the following case:

  • You paid for a digital product but were unable to access it due to a verified technical issue on our side, and the issue could not be resolved within a reasonable time.

Once you have successfully accessed or downloaded a digital product, no refunds will be issued.

Refund Process

To request a refund:

  1. Contact us at [email protected] with your order number, proof of purchase, and evidence supporting your claim.

  2. Our team will review your request and may request additional information.

  3. If approved, refunds will be processed to your original payment method.

  4. For online payments, the time it takes for the refund to appear in your account will depend on your payment provider’s processing timelines.

Fraud and Abuse Prevention

We reserve the right to:

  • Refuse refund requests that appear fraudulent, abusive, or made in bad faith.

  • Suspend or terminate accounts found to be engaging in refund abuse.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this same page. It is your responsibility to review this page periodically to stay informed of any updates. We are not liable for any loss, damage, or misunderstanding arising from your failure to review the most current version of this Refund Policy.

Contact

For refund-related inquiries:

Aniwene Solutions International

P.O. Box 77562, Dar es Salaam, Tanzania.

Email: [email protected]